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What's a Facebook messenger chatbot? 

You might have heard it in a podcast, youtube video or experienced a messenger chatbot recently. If not, you got a lot of catching up to do but the question remains, what is a Facebook messenger chatbot?  why should you consider it for your business?  what are the benefits? 

Well, my friend, I’m here to help you demystify it all.  So let’s get started with the definition in its simplest terms:

A messenger chatbot is an automated messaging software that’s integrated with Facebook messenger. 

It’s designed to interact with users and does a variety of tasks such as:

  • Providing customer service
  • Answers frequently asked questions
  • Promote your products or services
  • Making it easier for your customers to sign up for your newsletters
  • Lead generation on autopilot 
facebook messenger chatbot

So how can a messenger chatbot benefit my business?

1. You can provide personalized customer service 24/7 to your customers and potential customers.  

Everyone is on their phones and they rather message a business than call them (I take 10-15 minutes of mental preparation for a 5 minutes call lol ) and people want their questions answered quickly. 

If you have them waiting for a few hours or days, they’re moving to the next business that will reply to them faster.

Messenger bots can help you by communicating and engaging with your customers.  The best part it’s 24/7 personalized customer service!!  Check the video of a bot in action.  

2.  You save time and money! 

Let’s say you’re running a Facebook or Instagram ad and you get flooded by people asking you the same questions:  what’s the price? 

when are you open?

is this available?

If you decide to answer every message you’re going to get sucked in and stay on the page inbox for a few days (speaking from experience)  or you hire a VA to do it but they still won’t be as fast and there might be some customers that won’t get a reply as quickly as you like to.  

A chatbot can handle a large volume of interactions and inquiries without the need for human intervention unless requested by the customer. 

 

3.  You can be reached in more ways than one! 

You can have a messenger chatbot provide customer service on Facebook, Instagram, Whatsapp, and website Livechat giving your business a bigger omnipresence.

 

4.  Messenger chatbots can do more than just customer service

  • You can build your email list
  • Lead generation
  • Be an accountability bot 
  • Scan a QR code to get an eBook, restaurant menu, discount code 
  • Provide discount code on keyword command 
  • Website LiveChat
  • Ask for reviews
  • Build a mini-game for your customers.  

The possibilities are endless!! and I’m going to show it to you😉

So how can a messenger chatbot help you in your business right now?  let me know! 

Want to talk some more about chatbots?  Head on over to my contact page or click here